Simple, fair and service-specific refund terms.

Effective date: 18 September 2026

1. The two ways our services are delivered

Shree Veda Vaastu offers both online instant-booking services and inquiry-based services. The refund rules depend on which type of service you select.

• Online instant booking: You select a listed service, complete an online payment and receive a booking/order reference. This is the only category that may qualify for the limited refund described below.
• Inquiry-based or manually operated service: You first submit your information and our expert contacts you to discuss the next step. This includes on-site or on-land Vastu visits, property visits and other bespoke services arranged manually. These services are non-refundable.

2. When a 100% refund is available

A full refund of the amount paid is available only when all of the following are true:

• The service was an eligible online instant booking paid for through our website.
• Our expert did not communicate with you and the booked service was not delivered within 48 hours of the successful booking/payment confirmation.
• You submit a refund request with enough information for us to verify the booking and payment.

This 48-hour commitment is a service-delivery window. It does not create a general right to cancel after an expert has connected, work has begun or the service has been delivered.

3. When a refund does not apply

No refund will be initiated by us once the expert has connected with you, the consultation or reading has started, the service has been delivered, or service-related work has been shared or completed. No refund is available for:

• Inquiry-based services, on-site/land Vastu visits or other manually coordinated services;
• change of mind, incorrect or incomplete information supplied by the customer, missed appointments or unavailability after we have attempted contact; or
• any service that has already been executed or meaningfully commenced.

4. How to request an eligible refund

After the 48-hour service window has passed, email us with the subject line Refund Request – [Order ID]. Please include:

• Order ID or booking reference;
• full name and registered mobile number;
• email address used for the booking;
• payment method and transaction ID; and
• the payment or transaction receipt, plus a short explanation of the issue.

Our team or expert may request further details when needed to verify the booking, payment or delivery status. A request is not approved until the information has been reviewed.

5. Processing timeline

When the request is verified and approved, we will initiate a 100% refund within 5 working days. The payment provider or bank may take additional time to credit the amount to your account. We will use the original payment method wherever possible.

6. Contact

For an eligible refund request, email Email us with the required booking and payment details. For general questions, please contact us before placing an order.